全明星赛倒计时，葡萄牙体育清晨再遭质疑，细节引发关注，震撼外界，控场能力受关注的简单介绍-开云正规网址

　　你开云彩票是不是也有过这样的经历：

　　Do you have such experience?

　　电话打出去了，效果却未达到，客户以工作忙挂电话了；客户说回头给你开云官方在线登录回邮件，可是你挂了电话等了又等，还是没有邮件；客户好像没听懂你说的话，敷衍了几句就没然后了；你好像给客户绕了，想说的意思没说出来；你的客户根本不接电话……

　　You call but it doesn’t work.开云正规网址 The customer hangs up your phone for the reason of busy work. The customer said he would resend the emails but you wait and wait and nothing happens. The customer had no idea what you were talking about and he casually said vaguely. You seemed to confuse your customer and he didn’t get you. The customer didn’t answer your phone at all.

　　这一切都无比令你失望，甚至恨不得立刻出现在客户面前猛摇对方肩膀呐喊：你凭什么这么冷淡对我开云真人？

　　These disappoints you a lot and you wish you could show in front of the customer and shout at him: why are you so cold at me?!

　　阿连想说，或许你已经做的很好了。只是，你忘了一个重要的东西——换位思考。

　　I want to say you are pretty good but you forget one important thing – put yourself in customers’ shoes.

　　其实如果事情并非紧急，而且并无什么话可说，那你还是放弃打这个电话吧。如果事情的确需要确认，并不能等待，那请你将你所需要确认的信息列出来，一条一条跟客户Check，确保你的问题是简单易懂、清晰明了的。

　　In fact,开云棋牌app if it is not so urgent or you have nothing further to say, just don’t call. If it does need to be confirmed and it cannot wait, just list out what you need to confirm and check with the customers. Make sure they are clear and understandable.

　　今天，让我们来看看怎么从马斯洛需求层次理论图来学习换位思考吧。

　　Today, let’s see how to put oneself in one’s shoes in Maslow's hierarchy of needs。

　　一、生存需求： Basic needs:

　　你的客户之所以选择他开云官方官网的工作，最直接的目的，同你一样，也是为了赚取生活的费用，养活自己和家人。

　　The reasons why the customer chooses his job is the same as you do – to earn a living.

　　所以在你与客户交流的过程中尽量不要太客观的将其视为一家公司的代表，虽然我们常常说我们跟客户交流的时候代表的是一个公司，不是个人，这只是要求你不能太情绪化，将你的负面精神传达给客户。

　　So during the conversation with the customer, try not to consider them as the representative of a company. Although we always stress that we should see them as a company not an individual, it requires you not be so emotional.

　　但是把与你联系的人看做一个冷冰冰的经济利益体，而不是一个活生生的人，那么你在交流中所有的情绪都会是冷的，不走心的，你得到的回应也必将是冷冰冰的。这种“冰”的关系一敲就碎，更好的价格，更好的交期，花言巧语，一点点外力就能荡然无存。

　　But when you consider your contacts as people you can profit from, all of your emotions will be cold and fake. The respond you get will be cold either. Such cold relationship will be destroyed by better prices, earlier delivery time.

　　二、安全需求 Safety needs:

　　安全对于一个人来说意味着什么？放在外贸角度来说，阿连认为这意味着的是更长远的合作环境。

　　What does safety mean for a person? In foreign trade, I think it means more long-term cooperation environment.

　　所以你需要考虑到，你的失误，比如产品质量总是出问题，客户总是收到投诉，他的公司会质疑采购的能力，质疑他对供应商的判断，这样他还如何能够保住工作。如果处于无法保住工作的压力下，人一定会情绪不稳，易怒，又怎能怪罪客户迁怒与你，即使这些问题不是你的责任。这样一想，你是不是能够在生产时做好质量把控来让客户安心的把订单交给你？

　　So when you realize your mistake, such as constant problem about product quality. The customer are always complained. Their company will doubt the ability of purchasing agent. If so, how can he keep his job. Under such pressure, people will be irritable. So how can you blame your customer even if it is not you to be blamed. Thinking in this way will you be more concerned about the products quality?

　　三、归属Affiliation:

　　员工需要向公司证明自己的价值才能被公司接纳，被公司接纳才会有归属感。有了归属感，员工才会持久的在一家公司工作。

　　Only when the workers show their values to company can they be accepted. With affiliation, they can work in a company lastingly.

　　设想，如果你联系的客人在这家公司一直供职，那么是不是比重新来一个新人接手更能将合作关系持续下去，毕竟你不需要去接触一个陌生的新手并重新研究适应一个新的交流模式。即使有职位变迁，你仍然可以通过这个联系人方便的了解接手的新人。

　　Try to imagine if it will be better for you the contact the same person all the time instead of a freshman. After all, you don’t have to research a new way to communicate. Even if there are position changes, you can ask this person for a new contact.

　　四、尊重需求 Respect needs:

　　与所有人一样，这已经不仅仅限于工作，无论生活，工作，还是社交，客户与你一样需要被尊重，被理解。

　　Like everyone, customer needs to be respected and understood because it is not only about the work.

　　很多朋友都抱怨过，他所接触的客人总有那么几个会咄咄逼人，一副高高在上的样子。稍微有些不满意的必然会满纸的过分言辞。

　　Some people complain that some customers are overbearing and think they are superior. They will say something excessive if they are dissatisfied.

　　从心理角度来说，这只不过是客人的一种应激反应而已， 这种时候你越是争锋相对越是容易引起他的反抗，让他更加激动甚至会进一步恶化关系。

　　Psychologically, it is just a stress reaction. At this moment, the tougher you are, the easier they will revolt and then the relationship worsens.

　　明白了客户的这种心理后，适当忍让，表明你理解他的激动，明白他的处境，缓和了他的心情，沟通变得顺畅，问题自然也就容易解决。

　　Knowing this, tolerate properly and express your understanding will make him calm down and let the problem solved more smoothly.

　　五、自我实现Self-actualization:

　　有人将事业上的成功作为自我价值实现的目标。这些是需求的本质，是促使客人坐在现在的位置上与你建立商业联系的缘由。了解这些需求会让你更容易理解客户的心理和行为。理解了他们的行为，便能够做到换位思考。这才是我们真正需要的走心。

　　Some treat success in career as target of self-actualization. It is the nature of needs which is the reason of urging the customer to establish business relation with you. Knowing these needs will help you understand customer’s thoughts and behaviors. When you understand them, you can put yourself in their shoes which is what we say deliberation.

　　我们常常提及换位思考这个词，你们的前辈领导也是耳提面命，但是确实很难做到，这也不是一两个实例就能教会的东西。它要求你能够真正的设身处地的为客户着想，时刻将客户的需求放在首位。注意，是客户的需求，而不是客户的利益哦。

　　We often mention that we should put us in customer’s shoes. So do your leaders. But it is difficult to do that. It is not so easy by using some examples. It requires you be considerate and put customers’ needs in first place. Remember, it is customers’ needs not customers’ interests.

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